Makes sure you have activated purchase sharing.
How to download apps and content that your family members purchased - Apple Support
Make sure the software is up to date on all devices involved.
Update macOS on Mac - Apple Support
Update your iPhone or iPad - Apple Support
Sometimes it helps to have the devices involved take a fresh look at settings:
â If this is a service, try disabling it and turning it back on.
â Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
â Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If you see a message saying to try again later, see if it's a system issue: Apple - Support - System Status
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
