Is this your Home Wi-Fi or Office Wi-Fi?
If it is home Wi-Fi: Please contact your Internet service provider or the agency that installed the router.
If it is Office Wi-Fi: Please contact your system administrator in your office.
There is nothing that can be done on the iPhone except to reset the following...
Reset Network Settings: Only network settings are removed.
- When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
- To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, and then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
- To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
- Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
If the above fails...
Go to Settings > General > Reset > Reset All Settings
- What this effectively does is reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy.
- Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
- Performing this action does not impact any of your personal device data, including photos, videos, notes, messages, reminders, emails, calendars, texts, documents, and other files
