Netflix App does not allow login

I have a similar issue and followed the same steps as outlined. I also spoke with Apple and Netflix. Apple was kind and jovial. They walked me through the steps noted in this forum. Netflix was more disappointing- but did the same.

I have older generation Apple TVs and due to me resetting my password neither work.

I cancelled my Netflix account after 11-years of continuous service.

Hi llklkéoipj,

There are recommendations for this specific error that come directly from the Netflix support website. Check out Netflix Error ATV-ui92 and complete any of the steps mentioned that you haven't already.

"If you are using the Remote app on an Apple mobile device:

• Switch to the original Apple TV remote, then try signing in again.

If you are not using the Remote app on an Apple mobile device:

• Check that you are entering the correct password.
• If you are still unable to sign in, send yourself a password reset email (or mobile reset, if you have provided your phone number).
  • The email will provide a link that will sign you in to Netflix automatically. You'll then be prompted to create a new password.
  • Be sure to use the link within 24 hours, as it will expire. If the link has expired, don't worry -- you can send yourself another password reset email.

Reset all settings on your Apple TV

NOTE: Resetting all settings on your Apple TV (also known as a "hard reset") may clear any saved data or passwords (including Wi-Fi passwords) currently stored on the Apple TV. Perform these steps with caution if other troubleshooting steps haven't resolved the issue.

1. Press and hold the Menu button on the Apple TV remote until you are taken to the home screen.
2. Select Settings.
3. Select General.
4. Select Reset.
5. Select Reset All Settings.
6. Confirm that you would like to Reset All Settings.

Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again."

If the issue continues after completing all of the recommendations above, we'd recommend contacting Apple Support directly.

Cheers!

Hello llklkéoipj,

Reaching out to Apple Support is a good step. Here is a link to do that: Get Support

You may also want to reach out to Netflix as it is their app that is having the issue. They will be the experts on how to help as it seems they are aware of an issue based on the link provided earlier.

Have a good day.