SSL Error when attempting to play music through car audio system

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Level 1

4 points

SSL Error when attempting to play music through car audio system

HELP PLEASE

My IPhone 14 keeps throwing up an SSL error whenever I try to play my Apple playlists through my car audio (Range Rover Evoque)

It has never been a problem before but suddenly started to happen. First occasionally & now every time I attempt to play my music. It plays a couple of tracks then cuts off & displays the SSL error message on my phone

My phone never has this problem when playing through my ear buds or at any other time

Ive tried all the common suggestions given on Google without success

Getting increasingly cheesed off

Any ideas guys?

Posted on Jan 4, 2023 6:22 AM

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Answer 1

BrianK90

Community Specialist

Jan 5, 2023 12:02 PM in response to Aitchweb

Hey Aitchweb,

What steps have you tried on your own so far? We want to make sure that we avoid repeating any steps you've already done. How are you playing your playlist? Is it through the Music app or a third-party app? Also, does the same error occur when you try to play your playlist just through your device or on another device?

If you haven't yet, make sure that your device is updated to the latest version: Update your iPhone or iPad

If it only happens when connected to your car's stereo, be sure to check for any updates for your car stereo and reach out to your car's manufacturer if you need to.

We'll be looking forward to your response!

Best regards.

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Answer 2

Jmanna13

Community Specialist

Jan 6, 2023 7:43 AM in response to Aitchweb

Thanks for providing us with that information, Aitchweb. As this happens after you factory restore your device, we'd recommend reaching out to Apple Support to look into this further: Contact Apple Support

Regards.

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Answer 3

Aitchweb Author

Level 1

4 points

Jan 6, 2023 4:31 AM in response to BrianK90

Hi BrianK90

Many thanks for getting back to me on this irritating issue

My iPhone is fully up to date with the latest IOS release & I have also reset the network settings & factory settings

Ive shut the phone down & reactivated it on several occasions

Ive also turned off & reactivated airplane mode & ensured that the time & date settings are correct

Im using the official Apple Music APP & My IPhone playlists plays perfectly either when played directly from the phone or through my Sonos system & separate apple speakers

The issue Im encountering is only when I play it in my car. Frustratingly it plays perfectly for a few tracks & then throws up the SSL error. If I switch my phone on & off it usually connects & plays again but the problem then simply repeats

Any advice or help you can provide would be very much appreciated

Cheers

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SSL Error when attempting to play music through car audio system

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