Ошибка визы

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kamron162 Author

Level 1

4 points

Ошибка визы

Вылезает ошибка, когда пытаюсь подключить визу (раньше такого не было)

сейчас не могу приобрести подписку, приходит смс о том, что не получилось оплатить на сумму 35 долларов на что-то

iPhone XS, iOS 16

Posted on Jan 4, 2023 7:02 AM

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Answer 1

Best reply

kamron162 Author

Level 1

4 points

Feb 6, 2023 7:40 AM in response to Grace2211

hello, I checked and found what the problem is, and what they wanted to withdraw money for. those purchases that I wanted to buy did not come true, and my card is in debt for the thing that I did not receive

they are waiting for me to put it on the card to withdraw money for it

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Answer 2

Trish313

Community Specialist

Feb 6, 2023 8:29 AM in response to kamron162

Hi kamron162,

Are you the organizer of a Family Sharing group? If so, is it possible that this purchase was made by another family member? If so, this would be expected behavior since the organizer's payment method is charged for family purchases.

If you see 'apple.com/bill' on your billing statement - Apple Support

How apps, content, and subscriptions from Apple are billed - Apple Support

If this purchase was not made by you or any other family member, you'll want to reach out to the billing team at Apple for further assistance. Depending on your region, you may be able to reach them here: Get Support.

Have a good one!

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Answer 3

Grace2211

Community Specialist

Jan 5, 2023 12:13 PM in response to kamron162

Hi kamron162,

Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!

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Answer 4

kamron162 Author

Level 1

4 points

Feb 6, 2023 9:43 PM in response to Trish313

Hello, thank you for your answer, I am not in family access, I wanted to make these purchases myself, but SMS began to arrive that I had a debt, that is, this purchase did not actually happen, but now because of it, I can’t use your visa card

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Answer 5

bbesspete

Community Specialist

Feb 7, 2023 8:00 AM in response to kamron162

kamron162,

We recommend reaching out to Apple Support directly for a closer look at the billing issues you're experiencing. You can reach them here: Contact - Official Apple Support

Take care.

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Ошибка визы

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