Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

SONY HEADPHONES WH-10000XM4 WILL CONNECT BUT NOT MAKE SOUND

Has anyone dealt with this problem and solved it? I've read multiple forums and articles and nothing works (reset the device, pair/unpair the device, restart both devices, turn Bluetooth on/off, go into sound settings and fix input to be MacBook mic, mess around with sound settings, update mac) nothing works. It's driving me insane considering I had a very old pair of Sony headphones that worked fine, would connect and the sound was all good, but now they won't work with my mac all of a sudden either?? can anybody help??

Posted on Jan 4, 2023 7:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2023 12:52 PM

Hello Ca-ysee,


Thanks for reaching out in Apple Support Communities.


Since this issue occurs with more than one pair of headphones, we'd like to provider you with a few steps that may be able to help resolve the issue:


• "Make sure the headset is turned on and in range.


Make sure the headset is connected with your Mac. Choose Apple menu  > System Settings, then click Bluetooth  in the sidebar. (You may need to scroll down.) Check to see if your headset is in the list of devices on the right.


• If your headset isn’t in the list, try connecting with it again. See the documentation that came with your headset for information about connecting your headset with your Mac.


• Make sure the headset is charged or has fresh batteries.


• Make sure the headset is selected as the input or output device in Sound settings. See Change Sound settings on Mac."


More details here: If a Bluetooth headset doesn’t work with Mac


Also, if you have an Intel-based Mac, resetting NVRAM might help. Completing this step can help when you're having issues with sound.


"If you have an Intel-based Mac

If you're not using a Mac with Apple silicon, you're using an Intel-based Mac.

How to reset NVRAM

Option keyplusCommand keyplusP keyplusR key


  1. Shut down your Mac.
  2. Turn on your Mac, then immediately press and hold these four keys together: Option, Command, P, R.
  3. Release the keys after about 20 seconds, during which your Mac might appear to restart. For example, you might hear a startup sound more than once, or see the Apple logo more than once.
  4. When your Mac finishes starting up, you might need to adjust any system settings that were reset."


Click here for more details: Reset NVRAM on your Mac


Let us know if this helps.

Take care


 


1 reply
Question marked as Top-ranking reply

Jan 5, 2023 12:52 PM in response to ca-ysee

Hello Ca-ysee,


Thanks for reaching out in Apple Support Communities.


Since this issue occurs with more than one pair of headphones, we'd like to provider you with a few steps that may be able to help resolve the issue:


• "Make sure the headset is turned on and in range.


Make sure the headset is connected with your Mac. Choose Apple menu  > System Settings, then click Bluetooth  in the sidebar. (You may need to scroll down.) Check to see if your headset is in the list of devices on the right.


• If your headset isn’t in the list, try connecting with it again. See the documentation that came with your headset for information about connecting your headset with your Mac.


• Make sure the headset is charged or has fresh batteries.


• Make sure the headset is selected as the input or output device in Sound settings. See Change Sound settings on Mac."


More details here: If a Bluetooth headset doesn’t work with Mac


Also, if you have an Intel-based Mac, resetting NVRAM might help. Completing this step can help when you're having issues with sound.


"If you have an Intel-based Mac

If you're not using a Mac with Apple silicon, you're using an Intel-based Mac.

How to reset NVRAM

Option keyplusCommand keyplusP keyplusR key


  1. Shut down your Mac.
  2. Turn on your Mac, then immediately press and hold these four keys together: Option, Command, P, R.
  3. Release the keys after about 20 seconds, during which your Mac might appear to restart. For example, you might hear a startup sound more than once, or see the Apple logo more than once.
  4. When your Mac finishes starting up, you might need to adjust any system settings that were reset."


Click here for more details: Reset NVRAM on your Mac


Let us know if this helps.

Take care


 


SONY HEADPHONES WH-10000XM4 WILL CONNECT BUT NOT MAKE SOUND

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.