connectivity issue?

I'm confused as to what exactly happened but I dropped or something dropped on my 11 Pro Max and I lost all connectivity. No cellular, no wifi, no bluetooth... I was gonna trade it in but now I cant even get it to restore from a backup because I get stuck at it asking me to plug it in to itunes, which does nothing

iPhone 11 Pro Max

Posted on Jan 4, 2023 8:19 AM

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1 reply

Jan 5, 2023 12:33 AM in response to Cervical_Impailer

If you restart your device when you see "Security Lockout" on the Lock Screen, you won't be able to reconnect to a Wi-Fi network until your device is unlocked. Cellular devices will reconnect to a cellular network if you have active service.


If this is not the case with you then...



Reset Network Settings: Only network settings are removed.

  • When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
  • To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
  • To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
  • Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.



If the above fails....


Go to Settings > General > Reset > Reset All Settings

  • What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy.
  • Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
  • Performing this action does not impact any of your personal device data, including photos, videos, notes, messages, reminders, emails, calendars, texts, documents, and other files



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connectivity issue?

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