My screen is black but the computer is on

Black screen but computer and sound on

MacBook Pro

Posted on Jan 4, 2023 10:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2023 3:59 PM

Hey there jameel224,


Thanks for reaching out to the Apple Support Communities. To get started, are you seeing a blank black screen when turning your MacBook on? If so, check out the steps listed in the following resource that can help: If your Mac starts up to a blank screen - Apple Support


Try to start up from macOS Recovery
If your Mac seems to be turned on but the screen remains blank, follow the appropriate steps depending on whether you're using a Mac with Apple silicon. If you're not sure, you can try it both ways.

Intel processor
1. Press and hold the power button for about 10 seconds.
2. Press and release the power button, then immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

If you can start up from macOS Recovery
If you started up from macOS Recovery, you should see a utilities window that includes Disk Utility. Select Disk Utility, then click Continue and follow the steps in this article:
Use Disk Utility to repair your startup disk

If Disk Utility found no errors, reinstall macOS.

If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
 
If you can't start up from macOS Recovery
If you can't start up from macOS Recovery, your Mac might not be turning on at all:
If your Mac doesn't turn on

Contact us
If the issue continues, contact Apple Support


If this didn't occur when starting your MacBook up, and the display starting showing a black screen while in use, you may need to force the MacBook to shut down with the steps in this next link here: Shut down or restart your Mac - Apple Support


You can force a shutdown if necessary—for example, if your Mac becomes unresponsive—by pressing and holding the power button until your Mac shuts down. You may lose unsaved changes in open documents.


Let us know if that's able to help.


Have a great day!

2 replies
Question marked as Top-ranking reply

Jan 5, 2023 3:59 PM in response to jameel224

Hey there jameel224,


Thanks for reaching out to the Apple Support Communities. To get started, are you seeing a blank black screen when turning your MacBook on? If so, check out the steps listed in the following resource that can help: If your Mac starts up to a blank screen - Apple Support


Try to start up from macOS Recovery
If your Mac seems to be turned on but the screen remains blank, follow the appropriate steps depending on whether you're using a Mac with Apple silicon. If you're not sure, you can try it both ways.

Intel processor
1. Press and hold the power button for about 10 seconds.
2. Press and release the power button, then immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

If you can start up from macOS Recovery
If you started up from macOS Recovery, you should see a utilities window that includes Disk Utility. Select Disk Utility, then click Continue and follow the steps in this article:
Use Disk Utility to repair your startup disk

If Disk Utility found no errors, reinstall macOS.

If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
 
If you can't start up from macOS Recovery
If you can't start up from macOS Recovery, your Mac might not be turning on at all:
If your Mac doesn't turn on

Contact us
If the issue continues, contact Apple Support


If this didn't occur when starting your MacBook up, and the display starting showing a black screen while in use, you may need to force the MacBook to shut down with the steps in this next link here: Shut down or restart your Mac - Apple Support


You can force a shutdown if necessary—for example, if your Mac becomes unresponsive—by pressing and holding the power button until your Mac shuts down. You may lose unsaved changes in open documents.


Let us know if that's able to help.


Have a great day!

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My screen is black but the computer is on

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