Error message 068B.0000

Hey there erniefromannandale,

Thanks for reaching out to the Apple Support Communities. To get started, do you by chance see an alert showing "The iPhone [device name] could not be restored. An unknown error occurred (9)." that comes before the error number you listed above?

If so, check out the steps listed in this link that can help: If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support

Try to update your device again

If your device disconnects during the update or restore, or if your computer couldn't tell your device to restore, you might see one of these messages: 

- The iPhone [device name] could not be restored. An unknown error occurred (9).

- The iPhone [device name] could not be restored. An unknown error occurred (4005).

- The iPhone [device name] could not be restored. An unknown error occurred (4013).

- The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps:

1. Make sure that your Mac has the latest version of macOS or the latest version of iTunes.

2. Force your device to restart:

- iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.

3. Connect your device to your computer using a USB cable. Locate your device on your computer.

4. When you see the option to update or restore, click Update — not Restore — to reinstall the software and keep your personal data.

If not seeing one of the errors listed above, check out the steps in these additional resources that can help troubleshoot the issue further:

• If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
• iOS update and restore errors - Apple Support

Let us know if that's able to help.

Have a great day!