I have an Icloud account : I have the username and have managed to change the password. Now the need to re-set the security questions needs to be done but the system does not allow me to.
Can you please advise on how to continue?
iPad Pro, 12.9-inch, 6th Gen, Wi-Fi
Hi Eurig,
Thanks for posting in Apple Support Communities. While we don't have access to customer accounts, we may be able to share helpful information with you about your Apple ID.
Have you tried the steps for changing the questions found in Change your Apple ID security questions - Apple Support? See the steps below.
Change your security questions
1: Sign in to appleid.apple.com.
2: In the Sign-In and Security section, select Account Security.
3: Under Security questions, select Change security questions.
4: Choose your new security questions and their answers, then select Update.
5: Enter your Apple ID password, then select Done.
It's very important to remember the answers to your security questions to avoid being locked out of your account. And make sure that you add and verify your rescue email address. If you forget the answers to your security questions, you'll need a rescue email address to help you reset them. Learn what to do if you forget the answers to your security questions.
It's important to note, above it says you will need to have a rescue email address on you account to be able to reset the questions.
Also, if you have two-factor authentication set up, then you will no longer need security questions.
Reach out if you have any questions.
Take care!
Hi Eurig,
Thanks for posting in Apple Support Communities. While we don't have access to customer accounts, we may be able to share helpful information with you about your Apple ID.
Have you tried the steps for changing the questions found in Change your Apple ID security questions - Apple Support? See the steps below.
Change your security questions
1: Sign in to appleid.apple.com.
2: In the Sign-In and Security section, select Account Security.
3: Under Security questions, select Change security questions.
4: Choose your new security questions and their answers, then select Update.
5: Enter your Apple ID password, then select Done.
It's very important to remember the answers to your security questions to avoid being locked out of your account. And make sure that you add and verify your rescue email address. If you forget the answers to your security questions, you'll need a rescue email address to help you reset them. Learn what to do if you forget the answers to your security questions.
It's important to note, above it says you will need to have a rescue email address on you account to be able to reset the questions.
Also, if you have two-factor authentication set up, then you will no longer need security questions.
Reach out if you have any questions.
Take care!
Can not reset security questions
