Losing internet connection

Murphae, 

Some additional steps you can take to further isolate the issue 

- test connecting to a different network

- if there is any VPN or security software installed on your device, remove it then restart and test again Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues

Check for VPN connections and third-party firewall or security software

Some types of software, including VPN apps or configuration profiles, may have settings or restrictions that can cause connectivity issues. Types of software that could affect connectivity include: 

• VPN (Virtual Private Network) apps

• Managed configuration profiles

• Firewall apps

• Anti-virus apps

• Parental control apps

• Content blockers

Review the apps on your device to see if these types of apps or configuration profiles are installed. 

On iPhone, iPad, or iPod touch, scroll through your installed apps and check for VPN software or configuration profiles in Settings. 

• Settings > General > VPN (even if it says Not Connected)

• Settings > General > Profile (if this option doesn't exist, profiles are not installed)

On Mac, check your Applications folder in the Finder and check for configuration profiles in System Preferences > Profiles. 

If any of these types of apps are installed on your device, you may need to delete them to resolve the connectivity issue. Use caution if you choose to do this, since deleting an app or changing a configuration profile could affect how you use your device. For example, if you delete a configuration profile installed by your organization or school, your device may not work with that network.

- make sure the network is set up with the recommended settings Recommended settings for Wi-Fi routers and access points

- update your device if need be and you may need to use a computer to do that if the Wi-Fi is disconnecting Update your iPhone or iPad

Thanks. 

Hi Murphae,

Here's what we recommend you try to troubleshoot your connection issue:

"Get help connecting to Wi-Fi on your iPhone or iPad.

1. Make sure that your router is on and that you're within range
2. Make sure that Wi-Fi is on and that you can see your network
3. If asked, enter your Wi-Fi password
4. Check for issues with your Wi-Fi network
5. Check your cables and connections
6. Restart
7. Reset your network settings"

You can read the full details for each step here: If your iPhone or iPad won't connect to a Wi-Fi network

If things persist you'll want to reach out for additional support here: Get Support

Take care.