Hi there, since i’ve launched new ios 16.2 update on my iPhone 11 my speakers stopped to work. I can not hear a single voice neither during phone call nor whatsapp’s audio.
are you planning to fix that with another update?
looking forward your reply
thanks
iPhone 11, iOS 16
Hi elita54,
Thank you for using the Apple Support Communities! If the speakers are not woking on your iPhone, we would suggest the steps from the article below that can help:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Hope this helps!
Have a great day.
Hi elita54,
Thank you for using the Apple Support Communities! If the speakers are not woking on your iPhone, we would suggest the steps from the article below that can help:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Hope this helps!
Have a great day.
Hi elita54,
Great job with the troubleshooting!
Since it's still happening, and with other apps, we'd advise to contact Apple Support, so they can take a closer look at this issue.
Take care!
Hi Lissy, thank you for your reply. Just to be clear i’m not referring to the speaker at the bottom of the phone but the one that goes in your ear during a phone call.
Voices and sound through that speaker fells very low. I’ve already removed all the screen protector and tried to clean the best i could but it doesn’t get better.
this issue starting right after 16.2 so i think something went wrong during that, otherwise is an hardware problem and need to go through apple’s assistance
please let me know
thanks
IOS 16.2 - issue with speakers audio
