Hello bobackz,
We would recommend checking for possible security software issues which can cause sync issues with iCloud for Windows. Let's follow the step below:
1."Make sure that the date, time, and time zone are set correctly on your computer. Learn how to update these settings on a Mac or on a PC.
2.Log in to an administrative user account, not a guest account. Learn how to do this on a PC.
3.Make sure that you set up Windows Hello. Learn how to set it up.
4.Make sure that you only have one type of security software installed. If you have more than one type of security software installed, you might experience performance issues.
Test your connectivity
- Check your hosts file to make sure that it's not blocking iTunes from communicating with Apple's servers.
2.Test your security software
If you still have trouble after you test your connectivity, your security software could be interfering with your computer's connection with iCloud for Windows or iTunes.
In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed.
Work with your security software provider to allow the complete list of ports and services that Apple products use or if you need help with uninstalling their software.
Resolve issues between iCloud for Windows or iTunes and third-party security software
If the issue persists, Contact Apple for support and service
Cheers.
