Is my warranty valid in another country as where I bought the phone?

I recently (16/12/2022) bought a new iPhone 13 at the Apple Store in Seoul, South Korea. It was working fine, but I traveled to New Zealand a week ago and 3 days ago my touch screen stopped working. Sometimes the touchscreen works all of a sudden, but most of the times it is unresponsive. Now it has not been responsive for a day. I can see that the rest of the phone works fine; its just the touchscreen. I have tried everything I could find on the internet; from force restarting to updating to the newest software when I was able to get it to react. Nothing helps, so I guess I will have to get it fixed. Is my warranty valid in New Zealand? I am not planning on going back to South Korea.

iPhone 13

Posted on Jan 4, 2023 6:10 PM

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Question marked as Top-ranking reply

Posted on Jan 4, 2023 6:20 PM

In general, the warranty is only good in the country in which the iPhone was purchased. All that you can really do is ask the Apple Store or Apple Service shop in New Zealand if they will honor the warranty on your phone purchased in South Korea.


The exception to this general Apple policy is the European Union, since a phone purchased in any E.U. country will have a valid warranty in any other E.U. country, including Switzerland.



3 replies
Question marked as Top-ranking reply

Jan 4, 2023 6:20 PM in response to Niinaleone

In general, the warranty is only good in the country in which the iPhone was purchased. All that you can really do is ask the Apple Store or Apple Service shop in New Zealand if they will honor the warranty on your phone purchased in South Korea.


The exception to this general Apple policy is the European Union, since a phone purchased in any E.U. country will have a valid warranty in any other E.U. country, including Switzerland.



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Is my warranty valid in another country as where I bought the phone?

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