My AirPods Max connect to my phone but when I put them on, the don’t do as they usually do which is to connect to my phone with transparency and appear as if they’re connected, instead, it just sounds like if they were off. I haven’t dropped them, gotten them wet, or anything else that could’ve damaged them.
Greetings bb_mayo,
Welcome to Apple Support Communities. We suggest resetting the AirPods Max to help with this trouble you're having. The steps to do so are listed in the Apple Support article: How to reset your AirPods Max
To restart or reset your AirPods Max:
•First, charge them for a few minutes.
•If you're experiencing issues with your AirPods Max, you can restart them. Press and hold the noise control button and the Digital Crown until the LED flashes amber.
•You can also reset AirPods Max to factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white.
•After you reset your AirPods Max, you can connect them to your iOS or iPadOS device, or connect them to your Mac or other device.
Let us know if this helps you.
Have a great day!
Greetings bb_mayo,
Welcome to Apple Support Communities. We suggest resetting the AirPods Max to help with this trouble you're having. The steps to do so are listed in the Apple Support article: How to reset your AirPods Max
To restart or reset your AirPods Max:
•First, charge them for a few minutes.
•If you're experiencing issues with your AirPods Max, you can restart them. Press and hold the noise control button and the Digital Crown until the LED flashes amber.
•You can also reset AirPods Max to factory settings. Press and hold the noise control button and the Digital Crown for 15 seconds, until the LED flashes amber, then white.
•After you reset your AirPods Max, you can connect them to your iOS or iPadOS device, or connect them to your Mac or other device.
Let us know if this helps you.
Have a great day!
Hi there bb_mayo,
We appreciate you keeping the thread up to speed with the result after resetting your AirPods Max. Since the issue persists, we recommend that you contact Apple Support next.
Cheers!
Hello, thank you for the response, but resetting the AirPods Max did not work.
AirPods max turn on and connect to phone but won’t play any noise
