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How to dispute fees on my Apple account?

Someone hacked my Apple account and making purchases. I need to dispute them


[Re-Titled by Moderator]

iPhone 13, iOS 15

Posted on Jan 5, 2023 9:10 AM

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Question marked as Top-ranking reply

Posted on Jan 5, 2023 9:56 AM

Madalena -

I hope you changed your password ASAP.

Here are the procedures: If you think your Apple ID has been compromised - Apple Support

Also make sure to follow the link about "unfamiliar charges" in that document.

2 replies

Jan 5, 2023 9:56 AM in response to madalena33

To keep your Apple ID account secure, see the following Apple articles: 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

 

See who has access to your device or accounts

See who has access to your iPhone or iPad – Apple Support (UK)

 

Delete suspicious content from your devices

Delete suspicious content from your devices – Apple Support (UK)


Personal Safety User Guide

Personal Safety User Guide – Apple Support (UK)


Never jailbroken your iPhone.


Change your Apple ID password. 

Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 

Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


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You can try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 



How to dispute fees on my Apple account?

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