I purchased a new Apple Watch and never received the trade in kit, but I did receive the discount I'd like return the old Watch Hownand where?t

How and where do I send old Apple Watch?

Posted on Jan 5, 2023 12:19 PM

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Question marked as Top-ranking reply

Posted on Jan 8, 2023 10:14 AM

Ahoy there wil280, 


For issues with an order or trade-in, we’re going to recommend you connect with an online Apple Store Specialist. 


  • You may be able to do that in the Apple Store iOS app, if available in your region - ‎Apple Store on the App Store.
  • You can give them a call by using the information here - Contact - How to Contact Us - Apple. If for some reason it doesn’t localize to your region, choose your region from the bottom right of the page. 
  • You can use this link and click the Apple Store Online and use the ‘Ask a Specialist’ link near the top right. 


Thanks. 

1 reply
Question marked as Top-ranking reply

Jan 8, 2023 10:14 AM in response to wil280

Ahoy there wil280, 


For issues with an order or trade-in, we’re going to recommend you connect with an online Apple Store Specialist. 


  • You may be able to do that in the Apple Store iOS app, if available in your region - ‎Apple Store on the App Store.
  • You can give them a call by using the information here - Contact - How to Contact Us - Apple. If for some reason it doesn’t localize to your region, choose your region from the bottom right of the page. 
  • You can use this link and click the Apple Store Online and use the ‘Ask a Specialist’ link near the top right. 


Thanks. 

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I purchased a new Apple Watch and never received the trade in kit, but I did receive the discount I'd like return the old Watch Hownand where?t

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