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I can’t download apps

It keeps saying I need a card but every time I put my card on there it charges me

iPhone 8 Plus, iOS 15

Posted on Jan 5, 2023 7:34 PM

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Question marked as Best reply

Posted on Jan 6, 2023 2:16 AM

If you want to make purchases or update / download apps, including free apps, you need to have a payment method on file.

If you don't have a credit card or don't want to use a credit card, you can also use your Apple ID balance as payment method, see -> Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)


See -> App Store & iTunes gift card: Apple Gift Card - Apple (UK)

 

but every time I put my card on there it charges me

If you download a paid app, then you have to pay.




3 replies
Question marked as Best reply

Jan 6, 2023 2:16 AM in response to CedsocrazyYt

If you want to make purchases or update / download apps, including free apps, you need to have a payment method on file.

If you don't have a credit card or don't want to use a credit card, you can also use your Apple ID balance as payment method, see -> Add money to your Apple ID balance

Add money to your Apple ID balance – Apple Support (UK)


See -> App Store & iTunes gift card: Apple Gift Card - Apple (UK)

 

but every time I put my card on there it charges me

If you download a paid app, then you have to pay.




Jan 6, 2023 4:33 AM in response to CedsocrazyYt

You say you are charged. Some things cannot be purchased with account balance (see below) or a card may have to be present on an account even if it isn't used. See the information below.


If you are seeing a small amount of ~$1 when you add a card this may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).


Apple requiring a payment method such as a credit or debit card, even for free apps or where you have enough account balance to pay for the item, is not an uncommon observation. Some possible reasons are outlined in the links below such as outstanding balance, an issue with a payment method you have currently entered, ongoing subscriptions, or simply because they say so. You can try to set up your account without a payment method but you may find there is no option other than to enter a valid payment method to satisfy Apple's requirement. If the item is free you will not be charged. If has a cost, your Apple ID balance will in most cases be used first. You can also later remove the payment method and see if it only needs to be there temporarily.


If you can’t download or update apps on your iPhone or iPad - If you can’t download or update apps on your iPhone or iPad - Apple Support

- "You might need to have a payment method on file, even if the app that you want to download is free." If you have something else on your account that requires a payment method, such as a subscription, and your current payment method is not working then Apple won't let you download even free things until you fix the payment method. This is explained in this document, 'If your payment method is declined in the App Store or iTunes Store' - If your payment method is declined in the App Store or iTunes Store - Apple Support


If you can't remove your last payment method or use no payment method with your Apple ID - Remove a payment method from your Apple ID - Apple Support

- If you have any active subscriptions, you must have at least one payment method on file other than Apple ID credit.

- You might not be able to remove a payment method if you have a balance due.


Sign in with your Apple ID - Apple Support - at the very bottom: "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."


Also:


How App Store and iTunes Store purchases are billed - How apps, content, and subscriptions from Apple are billed - Apple Support

Some purchases aren’t charged to your Apple ID balance

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.


And:

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase."


So the resolution will be to add a payment method:

This document explains how to change, add, review, or remove Apple ID payment methods on a Mac or Apple mobile devices; click here --> Add a payment method to your Apple ID - Apple Support


If you still have problems Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support



Jan 8, 2023 8:01 PM in response to Raicya

Raicya wrote:

If you want to make purchases or update / download apps, including free apps, you need to have a payment method on file.

I have downloaded dozens of free apps and I have never ever had a credit card on file (or any other kind of payment method) or any balance in my Apple Account. I'm afraid from personal experience that this statement is incorrect. Maybe I'm just grandfathered in from the early days of Apple Accounts but that's my experience.

I can’t download apps

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