AirPods

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Level 1

4 points

AirPods

My AirPods isn’t connecting

it only gets stuck on “ Hold button’’ while I hold the button it still doesn’t connect, it only flashes the white light while doing this. I’ve cleaned the case and the AirPods but it’s still not connecting

I’ve also reset it but it’s still the same and my phone has the latest update

Posted on Jan 5, 2023 10:29 PM

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Answer 1

justin_900

Community Specialist

Jan 8, 2023 1:42 PM in response to Rinahrey

Hello Rinahrey,

Welcome to Apple Support Communities!

We want to help so you can get your AirPods connected normally again. Use these steps to help isolate and resolve the issue.

"If you can't connect to your iPhone, iPad, or iPod touch

Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
Put both AirPods in the charging case and make sure that both AirPods are charging.
To make sure that Bluetooth is on, go to Settings > Bluetooth.
If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
Follow the steps on the screen of your iPhone, iPad, or iPod touch.
Test your AirPods. If you still can't connect, reset your AirPods."

This Apple Support page has the full details: If your AirPods won't connect - Apple Support

Please let us know if you have further questions.

Cheers!

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AirPods

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