Refund request accepted but didn’t receive the refund

Hey there, I requested a refund for an accidental purchase of the ‘FaceTune’ app of £60, and the refund was accepted and said it was refunded to my account today but it still says on my account that the moneys been taken out. I wanted to sort this ASAP before it’s too late and I can’t get a refund, could you help me with this? Ive attached some pictures below for proof.


Kind regards,


Sarah Wakeham

iPhone 12 mini, iOS 14

Posted on Jan 6, 2023 6:18 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Refund request accepted but didn’t receive the refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.