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Refund request accepted but didn’t receive the refund

Hey there, I requested a refund for an accidental purchase of the ‘FaceTune’ app of £60, and the refund was accepted and said it was refunded to my account today but it still says on my account that the moneys been taken out. I wanted to sort this ASAP before it’s too late and I can’t get a refund, could you help me with this? Ive attached some pictures below for proof.


Kind regards,


Sarah Wakeham

iPhone 12 mini, iOS 14

Posted on Jan 6, 2023 6:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2023 6:33 AM

Approved refund requests take up to 30 days for most payment methods. Click here for more information.


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1 reply

Refund request accepted but didn’t receive the refund

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