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Hi,
I’ve upgraded to a new device but cannot download my purchased ringtones back. I’ve tried restoring and clicking on ‘Download Purchased Tones’ but I cannot get my ringtones back and I still have to purchase them on the store. Any solution for this?
iPhone X, iOS 16
Hi Craig,
Do you still have the purchased ringtones in question on another device?
I presume you've looked at Use tones and ringtones with your iPhone or iPad - Apple Support. A key detail might be this one:
You may not be able to re-download some previously purchased tones.
If I recall purchased ringtones were originally a one-time deal that you needed to get backed up into iTunes and look after, but iTunes 12.7 removed built in support for tones in iTunes, which might have been when they changed the rules. Personally I've always rolled my own as described in Create and manage ringtones - Apple Community. If you cannot get the purchased tones back you may need to take the same approach.
You might reach out to Official Apple Support in case they can restore the ringtones to your purchase history somehow.
tt2
Hi Craig,
Do you still have the purchased ringtones in question on another device?
I presume you've looked at Use tones and ringtones with your iPhone or iPad - Apple Support. A key detail might be this one:
You may not be able to re-download some previously purchased tones.
If I recall purchased ringtones were originally a one-time deal that you needed to get backed up into iTunes and look after, but iTunes 12.7 removed built in support for tones in iTunes, which might have been when they changed the rules. Personally I've always rolled my own as described in Create and manage ringtones - Apple Community. If you cannot get the purchased tones back you may need to take the same approach.
You might reach out to Official Apple Support in case they can restore the ringtones to your purchase history somehow.
tt2
Hello ~ Are you signed in on the same Apple ID as you purchased the ringtones ? In the meantime you may click on the following link for some steps to try….
Use tones and ringtones with your iPhone or iPad - Apple Support
~Katana-San~
Right, changing Apple IDs definitely introduces problems. See Authorization vs. association - Apple Community for more on those. It might potentially be possible to extract the ringtones from your old device with the use of something like iFunBox, then drag & drop or copy & paste to the new device.
tt2
Hi,
Same Apple ID and even the same SIM card. As above, unfortunately the ‘Download All Purchased Tones’ option doesn’t actually retrieve my ringtones, so I’m not sure how else to get back my purchases..
Unfortunately not - I’ve spent the last few hours transferring everything across to the new device so it wouldn’t be ideal to now sign out and lose an abundance of transfer progress.. I’m not too sure this would resolve this issue either, so a big risk for not much gain :/
Actually have an answer on this - I caved and decided to begrudgingly buy back the 99p ringtone I had on my previous device. After confirming the payment, a notification popped up stating something along the lines that if you buy and download a ringtone and then switch device 90 days later, you cannot auto-transfer it. You need to manually find the ringtone and install it back. Bizarre why it does this as clicking on a purchasable tone or song is a bit misleading but there we go.
Hello again ~ Have you signed out and back in ?
~Katana-San~
Hello once more~ Let me see if we can get some others involved ? Hang out here for a bit.
~Katana-San~
All ringtones are still on my old device so that would make sense. Appreciate the help, will try and roll my own for future tones and reach out to support to get my purchased ones back :)
Hello ~ Sorry not to be of more help but brought in the big guns! Hope you continue to enjoy your ringtones. Take care!
~Katana-San~
Unable to download ringtone on new device
