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STILL Happening - iPhone 13 Pro Max GIFs playing to fast

Apple Support,

Please see my other posts about this.

Any GIF I watch on my phone is 4x the speed.


there are other users posting on this forum with the same phone and model experiencing this behavior.


appreciate any help you can provide to resolve this. Please and thanks.

iPhone 13 Pro Max, iOS 16

Posted on Jan 6, 2023 12:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 9, 2023 10:46 AM

Hi armani10,


Thanks for the clarification. The issue sounds isolated to third-party apps. You should contact their support for help with the issue. These steps will show you how: How to contact an app developer


"Contact the developer of an iOS, iPadOS, or watchOS app


  1. Open the App Store on your iPhone or iPad.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
  3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID."


Have a fantastic day!


5 replies
Question marked as Top-ranking reply

Jan 9, 2023 10:46 AM in response to armani10

Hi armani10,


Thanks for the clarification. The issue sounds isolated to third-party apps. You should contact their support for help with the issue. These steps will show you how: How to contact an app developer


"Contact the developer of an iOS, iPadOS, or watchOS app


  1. Open the App Store on your iPhone or iPad.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
  3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID."


Have a fantastic day!


Jan 8, 2023 5:51 PM in response to armani10

Hello armani10,


Welcome to Apple Support Communities!

We want to help so you can view GIF without issue on your iPhone.

To help isolate the issue, does this happen in multiple apps or only Messages?

Try the steps here to save the GIF:

"Save a GIF

You can save a GIF that you receive in a message to the Photos app on your iOS device. Here's how:

  1. Open Messages.
  2. Open the message that has the previously sent GIF that you want to save.
  3. Tap and hold the GIF, then tap Save. If you have an iPhone 6s or later, you can use 3D Touch to save a GIF. Just press deeply on the GIF, swipe up and tap Save."


This Apple Support page has the full details: Send and save GIFs on your iPhone, iPad, or iPod touch - Apple Support

If the issue remains, try a normal restart of the iPhone and then test again.

We hope this helps.

Cheers!

STILL Happening - iPhone 13 Pro Max GIFs playing to fast

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