could it be the new cord that won't allow me to connect to itunes on my laptop
could it be the new cord that won't allow me to connect to itunes on my laptop
Windows, Windows 10
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Community User
Hello biana1983,
This article can help with connecting your device to iTunes:
If your computer doesn't recognize your iPhone or iPad
1. Look in the Finder or iTunes
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes
2. Update the software on all devices
Update your iPhone or iPad
Update your Mac
Update your Windows PC
On your PC you might also need to update iTunes and update drivers.
3. Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device.
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device.
4. Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert
5. Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect
6. Restart your devices
Restart your iPhone
Restart your iPad
Restart your Mac
Restart your Windows PC
7. Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
8. Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support.
Best Regards.