You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Muddyventure
Muddyventure Author
User level: Level 1
4 points

screen time not working between phones with ios 12.5.1 ios 15.7.1

Hi

screen time not working between phones with ios 12.5.1 ios15.7.1


i am using iPhone 6s on iOS 15.7.1 and my son is iPhone6 on iOS 12.5.1.


we have used screen time for several years without much problem.


recently it has stopped working properly.




as above the screen time does not update and the message “As this device is used…..” remains on screen. So I have no visibility of the usage on my sons iPhone 6.


this happened a month or two ago.


With my daughter who uses IPhone 6s and same ios as me, I have no problems and her screen time is updated quickly and I can see what she has been doing on her phone.


anyone know why this should suddenly break?

iPhone 6

Posted on Jan 7, 2023 4:27 AM

Reply

Similar questions

1 reply
User profile for user: Brandon_J_321
Brandon_J_321
User level: Community Specialist

Jan 9, 2023 1:07 PM in response to Muddyventure

Hello Muddyventure,


Thanks for posting in the Apple Support Communities.


We understand this seems to be isolated to the iPhone 6 with iOS 12, so let's install the latest iOS version to see if that clears this up. iOS 12.5.6 should be available to install and may clear up what's occurring. Be sure to complete a backup of the iPhone before installing the update, and the following resource includes additional steps that may help: Update your iPhone or iPad - Apple Support


Update your iPhone or iPad wirelessly

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

The Settings app on iPhone showing options to update to iOS 15.7 or iOS 16.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.


After getting the iPhone updated, restart your iPhone then see if this provides better results. For assistance with a restart of your iPhone, check out the steps here: Restart your iPhone - Apple Support


Should you need additional assistance, contact Apple Support directly to have this looked into in more detail.


Have a great day!

Reply

screen time not working between phones with ios 12.5.1 ios 15.7.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up