You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

I can’t unlock my keyboard on my iMac

How do I lock unlock my keyboard on my Mac? I can’t use it to type in the password required in system preferences.

iMac 21.5″, macOS 12.6

Posted on Jan 7, 2023 4:26 PM

Top-ranking reply

Level 10

143,760 points

Posted on Jan 7, 2023 4:58 PM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

1. Connect the USB keyboard and mouse to the computer.

2. Open System Preferences – Bluetooth

3. Un-pair the wireless keyboard and mouse.

4. Turn off Bluetooth

5. Restart the computer in Safe Mode per the directions in How to use safe mode on your Mac - Apple Support

6. Restart the computer normally.

7. Open System Preferences – Bluetooth

8. Turn on Bluetooth

9. Re-Pair the wireless keyboard and mouse.

10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.

View in context

Similar questions