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Ipad shut off and won't restart

My ipad died all of a sudden and won't reboot or charge. I have following all Apple Support suggestions, nothing worked. Based on the number of people with the same problem, is this an update gone wrong?

iPad (5th gen) Wi-Fi

Posted on Jan 7, 2023 7:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2023 7:34 PM

Dmayerd Said:

"Ipad shut off and won't restart: My ipad died all of a sudden and won't reboot or charge. I have following all Apple Support suggestions, nothing worked. Based on the number of people with the same problem, is this an update gone wrong?"

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Troubleshooting iPad Charge:


A. Start Here: If your iPad won't Charge - Apple Support


B. Which Cables to Use: iPad Accessories - Power & Cables Power & Cables - Apple


C. Try what is on these Links:


D. Use an Apple Brand Cable:

Do not use a third party cable - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple).


E. About Battery Health:

Apple doesn't have Battery Health on an iPad. But, for note, Apple recommends that you get a new battery on an iPhone once its Battery Health reaches 80%.


F. A Faulty Device?:

So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.

3 replies
Question marked as Top-ranking reply

Jan 7, 2023 7:34 PM in response to Dmayerd

Dmayerd Said:

"Ipad shut off and won't restart: My ipad died all of a sudden and won't reboot or charge. I have following all Apple Support suggestions, nothing worked. Based on the number of people with the same problem, is this an update gone wrong?"

-------


Troubleshooting iPad Charge:


A. Start Here: If your iPad won't Charge - Apple Support


B. Which Cables to Use: iPad Accessories - Power & Cables Power & Cables - Apple


C. Try what is on these Links:


D. Use an Apple Brand Cable:

Do not use a third party cable - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple).


E. About Battery Health:

Apple doesn't have Battery Health on an iPad. But, for note, Apple recommends that you get a new battery on an iPhone once its Battery Health reaches 80%.


F. A Faulty Device?:

So, is this covered under warranty? Note that this comes with a one-year, out-of-the-box, limited-warranty. So, set up a Genius Bar Appointment, asking them if this a faulty device.

Jan 7, 2023 11:29 PM in response to Dmayerd

Dmayerd Said:

"Ipad shut off and won't restart: To the Littles, thank you for your advice. As you may know from my initial post I have tried Apple Support suggestions, but will get my ipad checked by professionals."

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You are welcome.


I. About these Forums:

These are just user-to-user forums.No one here works for Apple. That being said, I wouldn't consider anyone here to be a "professional" Apple user.


II. Getting this Serviced:

A. Through Apple:

Set up a Genius Bar Appointment at your local Apple Store.


Or...


B. Contact an AASP: 

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the device

Ipad shut off and won't restart

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