Frozen phone

destiny196 Said:

"Frozen phone: My friends iPhone 12 is frozen and no way of getting in"

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Troubleshooting a Frozen iPhone:

A. Start with a Force Restart:

Go Here: Force Restart iPhone - Apple Support

B. Try the Tips at these Apple Support Links:

• If your iPhone is Stuck on the Apple Logo - Apple Support

• If the Screen isn’t Working on your iPhone or iPad - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

destiny196 Said:

"Frozen phone: My friends iPhone 12 is frozen and no way of getting in"

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Is your friend locked out of it, because the forgot their passcode? If so, use the following info...

Troubleshooting a Locked iPhone:

Hold it Right There!



Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.

No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through