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Can't send photos to non-iPhone users

I can text with non-iPhone users from my iPhone but my pictures, videos do not go through with my new iPhone 14 pro. I can, however, send photos and videos to folks with iPhones.

iPhone 14 Pro, iOS 16

Posted on Jan 8, 2023 10:15 AM

Reply
162 replies

Oct 27, 2023 11:29 AM in response to jcm53byu

Same issue with my iPhone Pro AT&T. I've tried everything Google referenced. Toggling MMS/SMS, Reseting Network Settings, Updating Everything, Toggling BlueTooth, Rebooting, etc.


I'm on the newest version of iOS (17.1) on all my systems, and every time I attempt to send a picture to an Android Phone (or a group text with an android phone) I get a message failure.


Hoping for some updates.

Oct 27, 2023 7:42 PM in response to IdrisSeabright

Respectfully, @IdrisSeabright, that’s not the whole story. That’s the most often cited solutions and while it has worked for some folks, it’s not universal. After a cumulative 9 hours on with different Verizon techs and about an hour with Senior Apple techs, it’s clear that there’s an unusual bug in the mix somewhere and the engineers are aware of it but haven’t found a solution. In the penultimate 16.X iOS release, Apple changed the way it handled MMS preferences/settings and some of the issues seems to stem from that. The cold hard pill is that there is no quick fix for this issue as of right now.

Nov 6, 2023 1:53 PM in response to imvoss

Unfortunately, while the problem was fixed on my phone, it persists on my partner's iPhone which is on the same carrier and account as mine, and still persists on our housemate's iPhone( which is also a 14, like mine) but on Verizon, he spent hours with them, only for Verizon to give up and blame Apple. My solution? Got my partner an Apple, so we can iMessage together, and anyone on Android I use Signal, or my work Samsung. Sucks but there it is. Not a carrier problem, and Apple won't take responsibility. Why, so people like me would get another iPhone to save the headache (which I did!).

Can't send photos to non-iPhone users

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