Can't send photos to non-iPhone users
I can text with non-iPhone users from my iPhone but my pictures, videos do not go through with my new iPhone 14 pro. I can, however, send photos and videos to folks with iPhones.
iPhone 14 Pro, iOS 16
I can text with non-iPhone users from my iPhone but my pictures, videos do not go through with my new iPhone 14 pro. I can, however, send photos and videos to folks with iPhones.
iPhone 14 Pro, iOS 16
Can you please stop insisting that contacting the carrier is the only way to fix this? You keep chastising people for not listening to you but what you are saying is NOT completely true. Great that it seemed to work for some, my mother in law thinks her phone can’t do anything unless she takes it to “the phone store” (her carrier) to have them do it and I promise they aren’t doing anything magical. I fixed the issue on my phone without my carrier getting involved.
Just because SMS and MMS require a mobile carrier does not mean that Apple has absolutely nothing to do with those messages sending from one of their phones. The issue has something to do with iMessage and even though that is OTT it seems to cause issues sometimes because it’s built into the phone and the software is written to automatically detect when interacting with another iPhone. For some reason iMessage is causing an issue when something with a higher volume of data (like a photo) is trying to send to a phone that is not an iPhone. The last two apple updates have caused the issue to resurface for me and my fix then makes it work again. I do not work for my (or any) carrier and haven’t contacted them in any way for help. THIS IS NOT MY CARRIER CAUSING THE ISSUE. It may have to do with the way iMessage is interacting with SMS/MMS but that doesn’t mean it’s the carrier’s fault if the phone is doing something weird with the config. Something in my phone is causing this.
any updates on this 4/14/23 and still have the same problem. iPhone 14 pro max on T-Mobile 5g unlimited and any photo sent to an android user fails or is super slow…same exact photo sent to iPhone user with or without Wi-Fi on shoots right across instantly. Didn’t have this problem with my old iPhone 11 Pro on Verizon edit: contacted T-Mobile wasted 3 hours of my life they did all the resets and whatever…didn’t fix anything
Hi all,
tried several things that are mentioned in the reply's but nothing worked and my iCloud and FaceTime are logged in with the same account.
the only thing that worked for me was turning of Wifi so the message was send via the SIM and not over Wifi.
It’s very annoying but for me the only solution, hope it helps for others and hope they fix this.
Greetings
JPK_01 wrote:
Where in Apples documentation do you find instructions to contact your carrier to correct this issue? The average Joe doesn't fully understand the difference between sms and mms. They just know they can't consistently send messages they way they want to to their non apple user friends. This is not an iPhone 14 issue. These complaints have been around since iPhone 7 and earlier.
Well, here’s one place→What is the difference between iMessage and SMS/MMS? - Apple Support
Specifically:
To use SMS/MMS on an iPhone, you need a text-messaging plan. Contact your wireless carrier for more information.
Also, in the user manual→Send and reply to messages on iPhone - Apple Support
Why are some bubbles blue and others green?
If a message can be sent using iMessage, you see a blue Send arrow
, and the message appears in a blue bubble.
If you can’t use iMessage (which happens, for example, when a recipient isn’t using an Apple device), you can use SMS/MMS. Messages sent with SMS/MMS appear in green bubbles.
For more information, see the Apple Support article What is the difference between iMessage and SMS/MMS?
Note: Content may not appear as expected when you send messages to recipients who are using non-Apple devices.
Yes, complaints have been around for 15 years. And it is ALWAYS, because there is a problem with SMS/MMS, and SMS/MMS are always managed by the carrier, and have nothing to do with Apple. And Apple can’t do anything about fixing it, either; only the carrier can fix it.
Anastasia_Franco wrote:
That's the problem, every time there is a iOS update it stops working, and at least for me the fix that "worked like a charm" just doesn't anymore. Shame on you Apple!
Apple does not read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:
First, make sure it is set up correctly on your end:
If all of these needs are satisfied, contact T-Mobile tech support for further assistance.
As of 6/7/23 I am still having this issue on my iphone 11se.
whats interesting is that during the full factory reset, i was able to send mms and group messages prior to the restore. Once i restored, i wasnt able to send images.
Thoughts?
Correct, something seems to be clearly faulty in the backup version. Im very curious to find out what it is so i can provide it to my carrier for other users and to apple.
yes here is a list of the troubleshooting i did numerous times:
First, make sure it is set up correctly on your end:
If all of these needs are satisfied, contact your carrier's tech support for further assistance.
Check your settings. To use picture texts to non-iPhones:
A little update:
On my fourth session with Verizon, upper tier and all, they still can't figure it out and I'm currently on hold as the rep tries to patch an Apple rep into the conversation. Here are some things I did/discovered along the way:
I will report back any findings or results!
yes! same with me! i have some great pictures to send to my family members with androids, but it won’t work! i tried whatsapp and it won’t work either! it was fine before i updated to ios 16.3.1.
I turned off MMS messaging, then the pics sent immediately
I was having this problem, but turning off Bluetooth worked for me!
Rarity514 wrote:
I’m also having the same issue. I’ve done everything, turned features off, back on, reset network settings, resets on the phone…nothing. I can use airdrop, but this is super inconvenient. I didn’t see a resolution anywhere. Usually Apple is pretty fast at fixing issues. Anyone know if they’re working on it???
You need to call your carrier and have them reset Group Messaging and MMS. Apple can't fix that for you.
Can't send photos to non-iPhone users