iTunes 9.2.1, iPhone 4, Windows 7 64 bit not working together

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iTunes 9.2.1, iPhone 4, Windows 7 64 bit not working together

I was able to connect my iphone 4 to itunes about a week ago. Then all of a sudden my iphone was not recognized in iTunes. I didn't get any error messages. I then upgraded to iTunes 9.2.1 on Friday in hopes that it would help. Unfortunately iTunes now takes >10 min to start, then after plugging in my phone, iTunes stops responding. Every once in awhile it will come back and I get the message "iTunes could not connect to this iPhone because an unknown error occurred (0xE800006B)". Although Win7 recognizes the phone as it pops up the auto play message and i can go to explorer and see it as a device. I have tried uninstalling and reinstalling iTunes. Confirmed it is the iTunes 64 bit version even though it looks like a lot of the processes are running in *32 mode. I have tried the what some of the support pages have indicated. I can't get anything to work. If anyone else has some other suggestions i would love to hear them.

Computer:
Windows 7 Home Premium Edition
AMD Phenom(tm) 9550 Quad-Core Processor 2.20 GHz
5 GB RAM
64-bit OS
Nvidia GeForce 9200 and 9300 GE display adapaters
Running ZoneAlarm for Internet Security and Virus

HP, Windows 7, 64 Bit

Posted on Aug 15, 2010 10:45 PM

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Answer 1

Aug 19, 2010 2:56 PM in response to EricSommers

The EXACT same thing is happening to me. My phone is brand new, so the fact that I can't activate it due to this problem is really frustrating. I've uninstalled and reinstalled iTunes several times, followed apple's instructions in its problem solvers guide...nothing seems to work. I've messed around with the drivers a bit too, with no luck. Anyone have any ideas?

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Answer 2

Aug 19, 2010 5:30 PM in response to dylan1981

dylan1981 wrote:
The EXACT same thing is happening to me. My phone is brand new, so the fact that I can't activate it due to this problem is really frustrating. I've uninstalled and reinstalled iTunes several times, followed apple's instructions in its problem solvers guide...nothing seems to work. I've messed around with the drivers a bit too, with no luck. Anyone have any ideas?

Go to the Event Viewer (Control Panel || Administrative Tools || Event Viewer) and look under Windows Logs || Application. Do you see any Bonjour errors? Since Windows 7 recognizes the camera part of the iPhone (nicely done Win7 integration!) Microsoft is probably not the culprit here.

Uninstall/reinstall iTunes is part of the process, but you also have to make sure you uninstall all the other components Apple installs (Apple Mobile Device Support, Bonjour for Windows, QuickTime), do a reboot, and then install everything from scratch. That may fix the problem.

This is exactly what an Apple guy talked me through over the phone. (I think I even uninstalled Apple Software Updater) I had a similar problem with the iPad on Win7 x64 - it was Bonjour that is the culprit. The x64 flavor of Bonjour for Windows is not as stable as the 32-bit version.

But everything has been golden for me since the reinstall...

Give that a try.

Then if not, you could start looking to see if there is another ZeroConf/SSDP provider that is conflicting with Apple's somehow.

SS

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Answer 3

Aug 19, 2010 5:35 PM in response to Steve Sussman

Also you can try some of the things here:

http://forums.macrumors.com/showthread.php?t=329067

SS

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