User profile for user: marios18
marios18 Author
User level: Level 1
4 points

Front camera on Instagram

Since I have my Iphone 11 (it's been 2 or 3 weeks), I've been experiencing some issues while recording stories. When I record a video and I flip the camera, the image gets distorted. If I start filming with the front camera and then flip to the back, the front camera gets distorted and if I start with the back camera and flip to the front, the back camera distorts the image.

This only happens when I use Instagram, since I've tried fipping the camera while recording with other apps (Snapchat, Whatsapp...) and it works well.

Just wanted to know if anyone has the same issue and knows how to fix it.

ALSO I AM CHANGING TO IPHONE 13 am I going to continue having the same problem ?

Posted on Jan 8, 2023 1:06 PM

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User profile for user: Nicholas_B2
Nicholas_B2
User level: Community Specialist

Posted on Jan 10, 2023 3:01 PM

Hello marios18,


If it's only happening with Instagram, you'll want to focus troubleshooting that app directly. You can try some steps before go change to your new iPhone or try them if you still have issues when you do make the change.


These steps can help since they relate to refreshing the app itself:

  1. Close an app on your iPhone or iPod touch - Apple Support
  2. Restart your iPhone - Apple Support
  3. Check to see if there are any updates to the app: How to manually update apps on your Apple device - Apple Support
  4. Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.


Take care and stay safe.




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Question marked as Top-ranking reply
User profile for user: Nicholas_B2
Nicholas_B2
User level: Community Specialist

Jan 10, 2023 3:01 PM in response to marios18

Hello marios18,


If it's only happening with Instagram, you'll want to focus troubleshooting that app directly. You can try some steps before go change to your new iPhone or try them if you still have issues when you do make the change.


These steps can help since they relate to refreshing the app itself:

  1. Close an app on your iPhone or iPod touch - Apple Support
  2. Restart your iPhone - Apple Support
  3. Check to see if there are any updates to the app: How to manually update apps on your Apple device - Apple Support
  4. Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.


Take care and stay safe.




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User profile for user: marios18
marios18 Author
User level: Level 1
4 points

Jan 10, 2023 4:05 PM in response to marios18

Brother thank you very very much one of your solutions solved the problem

I’m so thankful cause I had this problem for a couple of months and I was afraid that it would never be solved and that I would continue having it on my new device

You were really helpful and thank you for your time I appreciate it

I wish you have a great year with you family and friends

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Front camera on Instagram

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