restore my apple fitness workout data
my apple fitness data disappeared on iPhone and iWatch - how do I restore?
iPhone 12
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my apple fitness data disappeared on iPhone and iWatch - how do I restore?
iPhone 12
Hi rogerfromcollierville,
If you haven't done so yet, restart your iPhone and Apple Watch. Although simple, this step can help correct some unexpected issues.
How to restart your Apple Watch if you have watchOS 9
1. If your Apple Watch is charging, take it off the charger.
2. Press and hold the side button until you see the power button in the upper-right corner of the display.
3. Tap the power button.
4. Drag the Power Off slider.
5. After your watch turns off, press and hold the side button again until you see the Apple logo.
How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
If the issue persists, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Contact Apple Support or by calling the most applicable phone number from this list: Contact Apple for support and service.
Regards.
Hi rogerfromcollierville,
If you haven't done so yet, restart your iPhone and Apple Watch. Although simple, this step can help correct some unexpected issues.
How to restart your Apple Watch if you have watchOS 9
1. If your Apple Watch is charging, take it off the charger.
2. Press and hold the side button until you see the power button in the upper-right corner of the display.
3. Tap the power button.
4. Drag the Power Off slider.
5. After your watch turns off, press and hold the side button again until you see the Apple logo.
How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
If the issue persists, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Contact Apple Support or by calling the most applicable phone number from this list: Contact Apple for support and service.
Regards.
Hey there rogerfromcollierville!
Thank you for keeping us updated on your results. Since your data is still missing, we strongly recommend that you reach out to Apple Support for help. They might have to investigate this issue further with you. You can reach them by using the following link here: Get Support - Apple Support
That was the first thing I tried...I have also reset the phone and downloaded from a previous iCloud back-up with no luck!
ok, will do
restore my apple fitness workout data