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restore my apple fitness workout data

my apple fitness data disappeared on iPhone and iWatch - how do I restore?


iPhone 12

Posted on Jan 9, 2023 6:48 AM

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Question marked as Top-ranking reply

Posted on Jan 11, 2023 9:51 AM

Hi rogerfromcollierville,


If you haven't done so yet, restart your iPhone and Apple Watch. Although simple, this step can help correct some unexpected issues.


Restart your Apple Watch

How to restart your Apple Watch if you have watchOS 9
1. If your Apple Watch is charging, take it off the charger.
2. Press and hold the side button until you see the power button  in the upper-right corner of the display.
3. Tap the power button.
4. Drag the Power Off slider.
5. After your watch turns off, press and hold the side button again until you see the Apple logo.

Restart your iPhone

How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
The volume button is located on the left side of the device, and the side button is located on the right

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

If the issue persists, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Contact Apple Support or by calling the most applicable phone number from this list: Contact Apple for support and service.


Regards.


4 replies
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Question marked as Top-ranking reply

Jan 11, 2023 9:51 AM in response to rogerfromcollierville

Hi rogerfromcollierville,


If you haven't done so yet, restart your iPhone and Apple Watch. Although simple, this step can help correct some unexpected issues.


Restart your Apple Watch

How to restart your Apple Watch if you have watchOS 9
1. If your Apple Watch is charging, take it off the charger.
2. Press and hold the side button until you see the power button  in the upper-right corner of the display.
3. Tap the power button.
4. Drag the Power Off slider.
5. After your watch turns off, press and hold the side button again until you see the Apple logo.

Restart your iPhone

How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
The volume button is located on the left side of the device, and the side button is located on the right

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

If the issue persists, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Contact Apple Support or by calling the most applicable phone number from this list: Contact Apple for support and service.


Regards.


Reply

Jan 11, 2023 2:56 PM in response to rogerfromcollierville

Hey there rogerfromcollierville!


Thank you for keeping us updated on your results. Since your data is still missing, we strongly recommend that you reach out to Apple Support for help. They might have to investigate this issue further with you. You can reach them by using the following link here: Get Support - Apple Support



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restore my apple fitness workout data

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