Gift Message Not included on AirPods Max

Hi iooleh,

If we understand correctly, you placed an order for AirPods Max but don't see a gift message inside the box. Is that right? This has some good information that may help. Gifting - Shopping Help - Apple:

For select items delivered to a physical shipping address, you can include a free gift message on the packing slip. No pricing information will be included with the shipment. Free gift message is not available for pickup orders.

For eligible pickup orders, you may be able to add Apple Gift Wrap at an additional cost. This will enable you to leave a message for the recipient. See the Gift Wrap section below for more details.

When you select to put an item in your bag, just select the checkbox that says "This is a gift" or "Add a free gift message." In the Bag, click the Add Free Gift Message link, enter your message, then click the Save Message link.

If you're sending a gift directly to a friend or family member, you may want Apple to email them carrier and tracking information as their items are shipped. For more details, visit the Shipping & Pickup section of Help.

Based on the above, the gift message should be printed on the packing slip. If you don't see it there, you'll want to see if you can get in touch with Apple directly by using the contact information here: Contact - How to Contact Us - Apple

Take care.