Apple ID
Why can’t I download an app because it says my account had been disabled?
Question marked as
Top-ranking reply
Hello,
I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:
● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support
If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support
● If 'your account has been disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .