Sound on iMessage messages awful but not any other app

Is anyone else having issues with their iMessage voice messages sounding terrible? I can send voice messages through Instagram, fb messenger, any other app and it’s crystal clear and loud. It cannot be the speaker of every other app is producing perfect quality sound.

iPhone 11 Pro Max, iOS 16

Posted on Jan 9, 2023 6:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2023 11:20 AM

Hello lulub,


First, we want to get a better understanding of what's happening, along with isolating the issue a bit more.


To confirm, is this occurring with audio messages that you're sending, receiving, or both? We ask as this would help us determine whether this is a speaker or potential microphone issue.


We understand you've tested sending audio messages in other apps. Keep in mind that your iPhone has multiple microphones and speakers, so we'll need to test to see if the same microphone or speaker works in a different native app.


If this is occurring with audio messages you're sending, test out that microphone using the Voice Memos app with the steps in If the microphones on your iPhone aren't working.


  1. "Open the Voice Memos app. 
  2. Tap the Record button , speak at the bottom of your phone, then stop the recording. 
  3. When you play back the memo, you should hear your voice clearly."


We look forward to hearing back from you.


Regards.




3 replies
Question marked as Top-ranking reply

Jan 12, 2023 11:20 AM in response to lulub

Hello lulub,


First, we want to get a better understanding of what's happening, along with isolating the issue a bit more.


To confirm, is this occurring with audio messages that you're sending, receiving, or both? We ask as this would help us determine whether this is a speaker or potential microphone issue.


We understand you've tested sending audio messages in other apps. Keep in mind that your iPhone has multiple microphones and speakers, so we'll need to test to see if the same microphone or speaker works in a different native app.


If this is occurring with audio messages you're sending, test out that microphone using the Voice Memos app with the steps in If the microphones on your iPhone aren't working.


  1. "Open the Voice Memos app. 
  2. Tap the Record button , speak at the bottom of your phone, then stop the recording. 
  3. When you play back the memo, you should hear your voice clearly."


We look forward to hearing back from you.


Regards.




Jan 12, 2023 2:30 PM in response to lulub

Hi lulub,


Thanks for the clarifying. Next, we suggest making sure your iPhone is running the latest software version. Updates can sometime resolve software issues such as the one you're experiencing. You can find steps for updating in this article: Update your iPhone or iPad - Apple Support


Should the issue persist after updating, we suggest you contact Apple Support. They'll be able to look into this with you further.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sound on iMessage messages awful but not any other app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.