Apple Watch wallet sync - A great fail!

Question

Level 1

9 points

Apple Watch wallet sync - A great fail!

Why won't iPhone 14 wallet sync with the wallet on my watch series5?

The wallets sync'ed fine with my iPhone 11 Pro, but when I updated to an iPhone 14 a month ago, only my bank card syncs to the phone. My reward and loyalty cards that used to be in my wallet on the watch no longer sync!

This may be a problem with the iPhone 14 or with the new iOS on either the phone or the watch, but nobody in the Apple store or on two Apple Support chat calls has been able to provide a clear cut answer.

Apple has failed to be transparent about the problem with this! Consultants suggest it may be a 'KNOWN PROBLEM'. They say maybe it will be resolved with the NEXT UPDATE?

After over 40 years of loyalty I honestly expect Apple to do better. Communicate and let clients know there is an issue. Even better, let your staff know there is a problem!

For heaven's sake, let us all know a probable timeline for a resolution!!

iPhone 14, iOS 16

Posted on Jan 9, 2023 11:51 PM

Reply

Answer 1

Top-ranking reply

LD150

Level 10

91,109 points

Jan 13, 2023 5:25 AM in response to Chall_Work

In iPhone, Settings, [your name], iCloud, (show all) is Wallet turned on?

Reply

Answer 2

Chall_Work Author

Level 1

9 points

Jan 13, 2023 2:42 AM in response to Chall_Work

Hi Dah-veed. I am not the only one that has been doing this, as you can see from Pitstop66's post last year. You will have to hunt out the tutorial now. It's a long time ago since I found it. I had a look today, but all the current suggestions suggest syn'ing via iCloud. I didn't do that.

Reply

Answer 3

Dah•veed

Level 9

65,419 points

Jan 9, 2023 11:56 PM in response to Chall_Work

I'm not sure what you're talking about. I've never seen a wallet app sync across devices. I have always had to set up the wallet on each of my devices separately.

M1 Mac mini, macOS 13.1; Watch, series 7 GPS/cellular, watchOS 9.2; iPad Pro 2nd Gen, iPadOS 16.2; iPhone 12 Pro, iOS 16.2; TV 4th Gen, tvOS 16.2; HomePods, audioOS 16.2 and Airport Express w/ Airplay 2

Reply

Answer 4

Chall_Work Author

Level 1

9 points

Jan 15, 2023 7:07 PM in response to LD150

Thanks LD150! After spending an hour in an Apple store, two lengthy chats with Apple consultants (and all of these conversations were escalated to upper levels of management), my problem is solved by an Apple community member.

I'm sure that my watch was syncing previously without the iCloud setting, but I'm happy.

How great are these forums!

Reply

Answer 5

Chall_Work Author

Level 1

9 points

Jan 15, 2023 7:06 PM in response to Chall_Work

Hi Dah-veed,

My watch is syncing to my phone again. See the thread. LD150 came through for me with the advice to turn on my Wallet in iCloud in Settings. Solved! It is interesting that I don't believe I had this turned on previously, but I'm happy.

P

Reply