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Not receiving SMS verification codes

Recently I am not receiving SMS messages from Chase or verification codes when I need to verify my identity using my phone number. Has anyone else encountered this problem and how did you correct this issue?

iPhone 13, iOS 15

Posted on Jan 10, 2023 12:34 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2023 12:18 PM

Hi there ALaurieM,


We see you've posted about not being able to receive text messages with SMS from other vendors. Since SMS is specifically handled by the cellular provider, we'd recommend you reach out to your provider for help with this.


For reference, our guide on iMessage texts and SMS texts: What is the difference between iMessage and SMS/MMS?


Take care.

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Question marked as Top-ranking reply

Jan 12, 2023 12:18 PM in response to ALaurieM

Hi there ALaurieM,


We see you've posted about not being able to receive text messages with SMS from other vendors. Since SMS is specifically handled by the cellular provider, we'd recommend you reach out to your provider for help with this.


For reference, our guide on iMessage texts and SMS texts: What is the difference between iMessage and SMS/MMS?


Take care.

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Not receiving SMS verification codes

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