HI, I am new to Apple and migrating from Android. During setup process for first time, i dont see "move data from Android" in Apps and Data section. Any reason why i dont see that option ?
iPhone 12
Greetings Thulasi7689,
Welcome to Apple Support Communities and your new iPhone.
To clarify, did you download the Move to iOS app from the Google Play Store? If not, this could be the reason why that option does not appear during the set up process. Let's follow the steps in this resource to make this transfer as seamless as possible:
Move from Android to iPhone, iPad, or iPod touch
If you run into any issues, please provide the community with the exact details of the behavior. Having this information will allow us to determine the next best steps to take.
Have a wonderful day!
Greetings Thulasi7689,
Welcome to Apple Support Communities and your new iPhone.
To clarify, did you download the Move to iOS app from the Google Play Store? If not, this could be the reason why that option does not appear during the set up process. Let's follow the steps in this resource to make this transfer as seamless as possible:
Move from Android to iPhone, iPad, or iPod touch
If you run into any issues, please provide the community with the exact details of the behavior. Having this information will allow us to determine the next best steps to take.
Have a wonderful day!
Thanks for getting back to us with that information thulasi7689, it’s appreciated.
Since the one you’re having a problem with is from your employer, we recommend talking with them first. If there isn’t any restrictions in place, your next step is to contact Apple Support: Get Support
All the best.
Hey, Thank you for the reply. Yes, I followed all the steps mentioned in the link. I tried the same procedure for another phone and it worked well. The problematic phone is my work phone and I don’t know if there is any restrictions because of it
I also tried factory reset few times and it didn’t help
cannot see "move data from Android" in Apps and Data section
