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iPhone 13 Pro Max Uconnect Issue

My phone will connect via Bluetooth to my 2015 Jeep Cherokee for phone usage but will not connect as an audio device to play music or podcasts. I have disconnected the phone from the car and reconnected, I have tried turning Bluetooth off and back on as well as my device and nothing has worked. Things were working perfectly yesterday 1/9/2023, and then last night we air played/casted a program to our tv at home and now I am having this issue in the car. Is this related and how do I fix the issue?

iPhone 13 Pro Max, iOS 16

Posted on Jan 10, 2023 5:17 AM

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Question marked as Best reply

Posted on Jan 12, 2023 1:41 PM

Hello A_Westbrook,


Thanks for reaching out to Apple Support Communities. We see you have some questions using CarPlay. The following link may be able to help as it walks through issues that may arise when using this feature: If you need help with CarPlay


If CarPlay doesn't work like you expect, learn what to do.

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:
1) Check your connection to your CarPlay stereo:
•If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
•If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2) If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3) Restart your iPhone and your car. 
4) Make sure that Siri is on.
5) If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6) Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7) Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.

Regards.

1 reply
Question marked as Best reply

Jan 12, 2023 1:41 PM in response to A_Westbrook

Hello A_Westbrook,


Thanks for reaching out to Apple Support Communities. We see you have some questions using CarPlay. The following link may be able to help as it walks through issues that may arise when using this feature: If you need help with CarPlay


If CarPlay doesn't work like you expect, learn what to do.

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:
1) Check your connection to your CarPlay stereo:
•If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
•If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2) If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3) Restart your iPhone and your car. 
4) Make sure that Siri is on.
5) If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6) Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7) Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.

Regards.

iPhone 13 Pro Max Uconnect Issue

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