Hi,
my custom ringtone & text tone for my assigned contact was working before. I created a new custom ringtone and assigned it to the same contact and now it doesn't work. If I use the ringtone for general, it rings. But not for the assigned contact. I have restarted and still it does not work, and I can no longer even use the previous custom ringtone because only the default one works now.
iPhone 12 Pro Max, iOS 16
Hi Dhuie315,
Thanks for contacting Apple Support Communities!
We understand that you need some assistance with a ringtone for your one contact.
You've done a great job troubleshooting! We appreciate you sharing the steps you've taken so far.
If you create a new contact for this person, delete the old contact and assign a custom ringtone, are you able to use your custom ringtone with the new contact? This article will help with assigning ringtones if you need it: Use tones and ringtones with your iPhone or iPad - Apple Support
"Set a ringtone or text tone for a contact
"
If you still experience the same behavior in the new contact, we'd suggest that you contact Appel directly to investigate this further with you. You can reach them here: Apple Support
Take care!
Hi Dhuie315,
Thanks for contacting Apple Support Communities!
We understand that you need some assistance with a ringtone for your one contact.
You've done a great job troubleshooting! We appreciate you sharing the steps you've taken so far.
If you create a new contact for this person, delete the old contact and assign a custom ringtone, are you able to use your custom ringtone with the new contact? This article will help with assigning ringtones if you need it: Use tones and ringtones with your iPhone or iPad - Apple Support
"Set a ringtone or text tone for a contact
"
If you still experience the same behavior in the new contact, we'd suggest that you contact Appel directly to investigate this further with you. You can reach them here: Apple Support
Take care!
My custom ringtone for an assigned contact does not work anymore
