4 Replies Latest reply: Aug 24, 2010 10:22 AM by Harpee
griznold Level 1 Level 1
Hi there,
finally my MagSafe power supply is going to be broken. The insulation near the ac adapter is unwrapping. It now has a loose connection, so that its still charging sometimes. The MacBook is not the youngest, but this seems to be a common problem related to the poor quality. See: http://www.appledefects.com/wiki/index.php?title=MacBook#Power_Cord
Is is still going to be replaced?

Best regards

MacBook White 2006-09, Mac OS X (10.6.4)
  • b leo Level 1 Level 1
    Hey griznold, welcome to the forums!

    From: http://support.apple.com/kb/ts1713


    After following the steps above see if the computer is charging and the LED is lit. If not, please refer to the Additional Information section of this article.

    Additional Information

    Whether your product is in or out-of-warranty, you can take your adapter to an Apple-Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. You may be eligible for a replacement adapter free of charge provided there are no signs of accidental damage.

    Although you are not required to bring in the computer used with the adapter please be sure to bring the serial number from the computer; it is required to process potential replacements. To locate the serial number for your computer please follow the steps in the article appropriate for your computer: MacBook, MacBook Pro, or MacBook Air.

    Hope this helps!
  • griznold Level 1 Level 1
    Yeah, thanks!
    I just called apple care and I'm getting a replacement. They have checked the serial of my Macbook and the ac adapter. I've been in a store before, but they didn't wanted to anything, becaus it was older than three years. However, the applecare hotline showed goodwill.
  • b leo Level 1 Level 1
    Awesome, that's a great result. I agree with you on the goodwill, they just replaced my Late-2007 MacBook with a brand new Mid-2010 one since I had so many issues with the old one.
  • Harpee Level 1 Level 1
    Yeah, you know what really ***** is that I have the exact same problem and based on this post, I called the apple hotline where I was put in touch with a patronizing guy who kept cutting me off and basically told me I was SOL regardless of other customers' experiences, at which point I told him I could buy a new cord a lot cheaper somewhere else. I've loved my experiences with apple pretty much throughout and am always telling everyone how awesome apple is to own, but this guy was a total jerk and not just becuase of the answer he gave me. I wasn't terribly optimistic, but when someone calls about an issue, maybe listening would be a good idea . . .