MacBook Pro won't stream video

Hi vbones,

is this happening in the apps for a specific streaming service or are you using Safari? You'll want to confirm the requirements for the specific streaming services you are running into an issue with.

If you are using the Apple TV app and running into an issue, check out the steps in this article to troubleshoot: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support.

1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.

2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.

3. If your cellular connection is poor, connect to Wi-Fi instead.*

4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.

5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

Have a good one!

Hi vbones,

Thanks for clarifying further. Is the issue that you're unable to sign in to iCloud? Are you able to sign in to the Apple ID website using your iCloud credentials at the following link?

Manage your Apple ID

Also, specifically what happens when you try to stream videos? If there is an error message, please provide the full text of the error message.

Cheers!

Hi vbones,

Thank you for the additional information.

For more help with this, please contact Apple Support. They'll be able to check into this further with you.

Apple Support

Take care.