CarPlay not finding my car

car Okay stopped working in my car and I followed all the steps to try to make it work but when I go to settings-general-CarPlay the circle keeps moving trying to find my car and it never shows. What should I do?

iPhone XS Max

Posted on Jan 10, 2023 3:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 13, 2023 1:23 PM

Hi Luciambar,


Thanks for contacting Apple Support Communities!


We understand that you're unable to connect your iPhone to your car via CarPlay.


Are you able to connect it via a wired connection?


Are you able to connect any Bluetooth devices to your iPhone?


Also, check out this resource which explains how to troubleshoot CarPlay: If you need help with CarPlay - Apple Support

"First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support."


We look forward to your reply. 


Cheers!


1 reply
Question marked as Top-ranking reply

Jan 13, 2023 1:23 PM in response to Luciambar

Hi Luciambar,


Thanks for contacting Apple Support Communities!


We understand that you're unable to connect your iPhone to your car via CarPlay.


Are you able to connect it via a wired connection?


Are you able to connect any Bluetooth devices to your iPhone?


Also, check out this resource which explains how to troubleshoot CarPlay: If you need help with CarPlay - Apple Support

"First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

3. Restart your iPhone and your car. 

4. Make sure that Siri is on.

5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support."


We look forward to your reply. 


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CarPlay not finding my car

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.