App disconnects when making an in-app purchase

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Level 1

4 points

App disconnects when making an in-app purchase

I use an iPhone 12 Pro with IOS 16.2 installed. When I am using an App (a game I play) and want to make an in-app purchase, it takes me to the Apple Store where I need to enter my Apple password. I complete the purchase with no issues. Then I have to go back to the App I was using (manually by flicking back to it) and I get a pop up message that I was disconnected. I press “ok” to stay in the App. However, my purchase doesn’t appear. I am forced to restart the App several times before the pack I purchased registers - and sometimes it still doesn’t register.

My questions are in two parts:

Anyone else getting this issue? And is there a fix?
Is this an Apple / Apple Store issue or is it the App I am making the purchase on?

Its literally “doing my head in”.

Appreciate any help with this please.

Posted on Jan 10, 2023 4:52 PM

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Answer 1

Jan 14, 2023 9:47 AM in response to Recruit_0107

Recruit_0107,

If it's just for in-app purchase for a specific app, you might want to reach out to the developers directly for more help since they'd have more information on app processing: How to contact an app developer - Apple Support

1. Open the App Store on your iPhone or iPad.

2. Search for the app, then tap it. If you can't find it, tap the account button or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.

3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.

You can also reach out to Apple directly, especially if these are billed through Apple: Get Support

Take care.

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Answer 2

Mike_P1

Community Specialist

Jan 13, 2023 2:16 PM in response to Recruit_0107

Greetings Recruit_0107,

It sounds like you are unable to complete your in-app purchase. We know how important this is for you, and we will help get you to the right place for answers.

The first thing to make sure that your method of payment is up to date. This simple step can resolve issues like this.

• Add a payment method to your Apple ID - Apple Support

Cheers!

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