User profile for user: JBLHeadphones
JBLHeadphones Author
User level: Level 1
5 points

Mac Auto-Unpairs JBL Headphones

My Mac random causes my JBL headphones to disconnect from all devices. I'll be watching YouTube or be in meetings and the sound just goes away. When I restart my headphones, it goes into pairing mode and I have to reconnect all my devices, which only happens on the second try for each device. This problem only started when I got my Mac in November 2022.


It has now happened again this morning, but now my headphones refuse to connect to anything, even after several factory resets.


Do Macs have a habit of doing this in general? What can I do to prevent this from happening in future? I suppose I need to buy new headphones now, but am really not in the market to drop all the money on AirPods as I have Android phone and tablet.

Posted on Jan 11, 2023 3:10 AM

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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
140,867 points

Posted on Jan 11, 2023 6:12 AM

Why do I have difficulty with Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?


Some USB 3 devices can generate radio frequency interference that can cause Wi-Fi and Bluetooth devices operating in the 2.4GHz band to have issues communicating with your computer. Here are some tips to avoid this issue:

• If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.

• If you're using adapters or dongles on a Mac computer with Thunderbolt 3 (USB-C) ports, plug them into the front port on the left side of your Mac, or into the ports on the right side (if your computer has them). These ports are the farthest away from the antennas, making interference less likely.

• To avoid interference on the 2.4GHz band using Wi-Fi, try using the 5GHz band instead. You can change this on your wireless base station. Bluetooth always uses 2.4GHz, so this alternative isn't available for Bluetooth.

from:

About USB on Mac computers - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support



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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
140,867 points

Jan 11, 2023 6:12 AM in response to JBLHeadphones

Why do I have difficulty with Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?


Some USB 3 devices can generate radio frequency interference that can cause Wi-Fi and Bluetooth devices operating in the 2.4GHz band to have issues communicating with your computer. Here are some tips to avoid this issue:

• If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.

• If you're using adapters or dongles on a Mac computer with Thunderbolt 3 (USB-C) ports, plug them into the front port on the left side of your Mac, or into the ports on the right side (if your computer has them). These ports are the farthest away from the antennas, making interference less likely.

• To avoid interference on the 2.4GHz band using Wi-Fi, try using the 5GHz band instead. You can change this on your wireless base station. Bluetooth always uses 2.4GHz, so this alternative isn't available for Bluetooth.

from:

About USB on Mac computers - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support



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Mac Auto-Unpairs JBL Headphones

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