apple tv + download error

every time i try to download an episode or a movie on my MacBook pro that i have purchased on the apple tv app it fail to download and it display

err = -1005


*i have very good internet connection and i have plenty of storage on my mac

MacBook Pro 13″, macOS 13.1

Posted on Jan 11, 2023 7:48 AM

Reply
1 reply

Jan 13, 2023 7:51 PM in response to Hamza_osama

Hi Hamza_osama,


Thank you for participating in the Apple Support Communities. If you are unable to download an episode that you purchased, here are tips to help:


1. Restart your device to see if the issue is still there: Shut down or restart your Mac - Apple Support

2. Confirm that your device is using the most recent software to rule out the older one: Update macOS on Mac - Apple Support

3. Try the steps here to see if they help: If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

4. Contact Apple Support here if you need further support: Contact - Official Apple Support


Have a great day.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apple tv + download error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.