Not receiving photos
Why can’t I receive pictures from non iPhone user
iPhone 13, iOS 16
Question marked as
User profile for user:
ArmMan1016
User level:
Community Specialist
HI Klw0202,
Welcome to Apple Support Communities. We suggest trying the steps in this Apple Support article to help with this issue you're having: If you can't send or receive messages on your iPhone or iPad - Apple Support
• Try to restart your iPhone or iPad.
• Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
• Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
• If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
• Make sure that your device has enough space to receive images and videos.
• Make sure that you entered the correct phone number or email address for the contact.
If this doesn't resolve your issue, reach out to Apple Support for additional assistance:
Best regards!