Sending Mail with sky Broadband Problem!

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Level 1

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Sending Mail with sky Broadband Problem!

Basically i have had xxxxxxxxx@ntlworld.com for 10 years or so. at the time we had ntl broadband then got virgin. sending and receiving mail never been a problem. incoming was pop.ntlworld.com and outgoing was smtp.ntlworld.com

I have moved out and got sky broadband as virgin not in the area. So i plug my mac in and receive mail. But i can no longer send anything. I have tried outgoing mail as smtp.ntlworld.com, smtp.sky.com, smtp.tools.com, smtp.tools.sky.com allowed with authentication but NOTHING works.

There must be some sort of setting as surley i can use my normal email address ! And i don't want a sky email

imac 20" leopard

Posted on Aug 16, 2010 1:16 AM

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Answer 1

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Roger Wilmut1

Level 10

131,158 points

Aug 16, 2010 2:57 AM in response to christophe09

I quote from this page

Enter the details for the Outgoing Mail Server settings:
1. Enter a description for this server if requested.
2. For Outgoing mail server put smtp.tools.sky.com.
3. Click on Use Authentication.
4. The User name and password fields should be automatically filled in for you.
5. Click Continue and your details will be checked.
6. Click on Create within the Account Summary screen.

On the Account Information tab
Click the pull-down for Outgoing Mail Server (SMTP) and select Edit Server List...
Click to highlight the smtp server that you are going to use (smtp.tools.sky.com)
*Click on the Advanced tab and change the Server port to 465 and tick the Use Secure Sockets Layer (SSL) tickbox*
Click OK and close your Accounts Settings panel (making sure that it Saves the config changes).

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Answer 2

christophe09 Author

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Aug 16, 2010 10:40 AM in response to Roger Wilmut1

Hey

Thanks
for the info.

I have done all that and it still doesn't work. I'm really stuck.

thanks

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Answer 3

Aug 16, 2010 2:55 PM in response to christophe09

What are you using as the 'from' address? - is it the Sky one? If it's something else, try with the Sky one.

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Answer 4

christophe09 Author

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Aug 17, 2010 8:57 AM in response to Roger Wilmut1

I don't have a sky address so using my ntlworld one. I'm going to ring sky and see what they say and get back on here to let people know how i resolved it or if sky are being tools.

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Answer 5

Aug 17, 2010 9:08 AM in response to christophe09

You do have Sky email, it's just that you haven't set it up: it will be your username@sky.com , which is also your login. Try sending an email with that as your 'From' address.

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Answer 6

christophe09 Author

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Aug 17, 2010 1:47 PM in response to Roger Wilmut1

I see. I have set my sky email and i can send emails and receive using my sky address. Just still cant send using my ntlworld address. I reckon sky won't allow me to use another account to send mail.

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Answer 7

Aug 17, 2010 2:46 PM in response to christophe09

I reckon sky won't allow me to use another account to send mail.

It's not uncommon, for security reasons, though not all ISPs operate this restriction. You could get yourself a Google Mail account: you can send through that using a different address.

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Answer 8

christophe09 Author

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Aug 18, 2010 10:27 AM in response to Roger Wilmut1

I'll start using my sky email. at least i receive mail form the other one. Thanks for all your help though mate.

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