connecting a airpod to a new case
when i tapped forget device the device wont connect when i press the back button on my airpods and it wont show in bluetooth because i forgot the device
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User profile for user:
Jmanna13
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Community Specialist
Hello braxten33,
Thanks for reaching out to Apple Support Communities. We see you have some questions about connecting AirPods, and we'd like to help. The following link may be able to assist, as it walks through steps If your AirPods won't connect.
If you can't connect to your iPhone, iPad, or iPod touch
1) Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2) Put both AirPods in the charging case and make sure that both AirPods are charging.
3) To make sure that Bluetooth is on, go to Settings > Bluetooth.
4) If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5) Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6) Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7) Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8) Test your AirPods. If you still can't connect, reset your AirPods.
Let us know if this helps.
Regards.