Hello, my dad's iPhone 11 screen stopped working. He said that he didn't drop the phone and only the power button works. You can't swipe to open the phone or press the flash button. Would I need to go to the apple store to fix the screen?
iPhone 11
Hi there kodyeng7,
If the screen of the iPhone is not responding to touch, these steps from If the screen isn't working on your iPhone or iPad can resolve this issue:
1. Restart your iPhone or iPad.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.
If this continues after following those steps, then contact Apple Support next to look into your father's available options. Reach out here: Apple Support
Cheers!
Hi there kodyeng7,
If the screen of the iPhone is not responding to touch, these steps from If the screen isn't working on your iPhone or iPad can resolve this issue:
1. Restart your iPhone or iPad.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.
If this continues after following those steps, then contact Apple Support next to look into your father's available options. Reach out here: Apple Support
Cheers!
iPhone 11 Screen Stopped Working
